We are passionate about

Better patient communication

Modern healthcare system has come a long way in assessment, diagnostics and treatment with advanced instruments, biochemical markers and advanced treatment methods.

Communication is nevertheless still one of the most important tools we have.
Smiling patient in dialogue with therapist at a dentist's office
Communication is vulnerable
It is therefore completely dependent on the therapist asking the right questions in the right way, so that the patient understands and can respond back.

Only then can the therapist gain the correct insight into the patient's complaints and challenges.

The patient is an expert on himself

Although the patient is always an expert in himself, it is not always as easy for the patient to understand which information is important for the therapist.

Many times one can also forget to report important information.
Black and white diffuse image of two people having a conversation
Around

50 %

of the patient's concerns are not captured during a consultation
There is always room for improvement.
Around 50% of the patient's concerns are not perceived during a consultation, and in almost as many patient meetings/consultations, the therapist and patient do not agree on what the main problem is.

Often the patient is interrupted so early that important information is not told by the patient, and it is far more common for the therapist to overlook than pick up hints or "cues" that the patient gives.
We are working continuously to facilitate good communication and patient participation:
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Providing a more efficient consultation for both patient and doctor
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Increasing accuracy and efficiency in diagnostics
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Increasing therapist and patient satisfaction
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Providing a better therapeutic relationship
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To give the patient better health
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Increasing patient compliance with proposed treatment
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Preventing complaints
Sources:

(1) Harald Sundby, Njål Flem Mæland, Handbook in Clinical Communication, General Medical Library, Norwegian Association for General Medicine

(2) Steward M, Belle Brown J, Donner A, McWhinney IR, Oates J and WestonW (1979) The impact of patient centered care on patient outcome in family practice. ThamesValley Family PracticeREsaerach Unit, London, On.

(3) Epstein, Franks, Shields, Meldrum, Miller, Campell, Fiscella (2005), Patient-centered communication and diagnostic testing. Ann Fam Med 3(5): 415-21.

(4) Steward MA (1984) What is a successful doctor-patient interview? Study of interactions and outcomes. Soc Sci Med. 19(2): 167-75.

(5) (13) Levinson W, Gorawara-Bhat R and Lamb J (2000) A study of patient clues and physician responses in primary care and surgical settings. JAMA 284(8): 1021-7

(6) Rogers MS and Todd CJ (2000) The right kind of pain: talking about symptoms in outpatient oncology consultations. Palliative Med. 14(4): 299-307.

(7) Morse DS et al (2008) Missed opportunities for inetval empathy in lung cancer communication.Arch Intern Med. 168 (17): 1853-8.

(8) Starfield et al, 1981, The influence of patient-practitioneragreement on outcome of care. Am JPublic Helath (71 (2): 127-31.

(9) Beckman HB and Frankel RM 1984 The effect of psychiatrist behavior on the collection of data Ann Intern Med. 101 (5) 692-6.

(10) Steward MA, McWhinney IR and Buck Cw (1979) The doctor/patient relationship chip and its effect upon outcome. JR Coll Gen Pract. 29(199): 77-82.

(11) Epstein, Franks, Shields, Meldrum, Miller, Campell, Fiscella(2005), Patient-centered communication and diagnostic testing. Ann Fam Med 3(5): 415-21.

(12) Steward MA (1984) What is a successful doctor-patient interview? Study of interactions and outcomes. Soc Sci Med. 19(2): 167-75.

(13) Bell, Kravitz, Thom, Krupat, Azari (2002) Unmet expectations for care and the patient-doctor relationship. J Gen Inter Med 17(11) 817-24

(14) Griffith CH 3rd, Wilson JF, Langer S and Haist SA (2003). Housestaff non-verbal communication skills and standardized patient satisfaction. J Gen Intern Med. 18 IB, 8 (3): 170-4.

(15) Roter DL, Hall JA, Kern DE, Barker R, Cole KA and Roca RP. (1995).Improving physicians' interviewing skills and reducing patients' emotional distress. Arch Intern Med. 155, (17): 1877-84.

(16) Schulman BA, (1979). Active patient orientation and outcomes in hypertensive treatment. Medcare . 17: 267-81.

(17) Maiman LA, Becker MH, Liptak GS, Nazarian LF and Rounds KA (1988) Improving paediatricians compliance and enhancing practices: a randomized trial. Am J Dis Child. 142 : 773-9

(18) Eisenthal S, Koopman C and Stoeckle JD (1990) The nature of patients' request for physicians. Help Acad Med. 65 (6): 401-5

(19) Adamson TE, Bunch WH, Baldwin DC jr, and Oppenberg A (2000) The virtuous orthopaedist has fewer malpractice suits. ClinOrhop Relat Res. (378): 104-09.

(20) Levinson W, Roter DL, Mullooly JP, Dull VT and Frankel RM (1997) Physician-patient communication: The relationship with malpractice claims among primary care physicians and surgeons. JAMA. 277 (7): 553-9.

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